We are located at 36 E. Twohig, Ste. B2 (the basement of the historic Cactus Hotel). Click here for a map.
Our phone number is (325) 653-2411 or toll free (877) 41CVCAA.
Our fax number is (325) 658-3147.
The first step is to call the office at (325) 653-2411 and set up an appointment.
Qualification is based on your income. You can call the office at (325) 653-2411 and ask what the maximum amount of gross income is for your size family.
No, it is not a requirement for the utility bill to be in your name.
We have vendor agreements with most companies. To find out if we can help with a certain provider, give our office a call.
If you have a disconnect notice, you may come in as a walkin. Walkins are seen on a first come/first serve basis Monday - Thursday from 8:00 a.m to 9:00 a.m.
No, once you qualify, you can return as long as you have not reached your maximum amount for the year. The maximum amount is different for each client. Your case manager can explain that to you in more detail.
Qualification is based on the household income, and the home must be structurally sound. You can call the office at (325) 653-2411 and ask what the maximum gross income is for your size family.
Weatherization is linked to the location, not the occupant. If the client changes residences, moving into a home not previously weatherized, the new home is eligible for weatherization.
Windows and doors are NEVER replaced.
Weatherization is designed to make the home more energy efficient and comfortable. It does not include repairs such as plumbing, roofs, or floors.
We DO NOT keep the deed to your home after we weatherize it nor will we ever ask for it.
Weatherization can be performed on mobile homes as well.
You must complete an application for weatherization, AND have your landlord complete a Landlord Permission Form. We must have permission from the owner for you to be eligible for weatherization services.
CVCAA serves fourteen counties with the weatherization program: Coke, Coleman, Concho, Crockett, Irion, Kimble, McCullough, Menard, Reagan, Runnels, Schleicher, Sterling, Sutton and Tom Green.
You will receive your refund in the same amount of time as you would using a paid preparer's services. We follow the IRS refund cycle chart. This chart provides a best-case estimate when the IRS may issue a refund based on when the return is accepted by the IRS.
Yes, you may provide us with your bank's routing number and the account number you would like your refund deposited into.
Yes, all returns are submitted via e-file. This method is the fastest, most accurate, and safe method of filing your tax return.
All preparers are IRS trained and certified. All returns are reviewed to ensure accuracy before they are submitted.
We use TaxWise software that is both IRS provided and approved.
Every effort is made to keep your sensitive information confidential. All our computers have security measurements installed, and paperwork is kept under lock and key. At the end of the filing season, all paperwork is destroyed.
Please call our office at (325) 653-2411 to make an appointment to have a previous year's return prepared.
- Valid picture ID for filer and spouse, if applicable
- If you are due a refund and want direct deposit, your bank's routing number AND bank account number are needed
- Social security cards (or print out from social security office) for each person on the return, no exceptions
- ALL W2's, 1099's, child care expenses, school tuition statements, school related expenses, real estate taxes, etc
- If you are filing Married Filing Jointly, BOTH filers must be present at the time of your appointment
- If available/applicable your tax return copy for the previous year
Yes, we are able to file most individual tax returns including some businesses. However, some forms and schedules may be out of our scope. Please call the office if you have any questions regarding your return at (325) 653-2411.
Our tax preparation program serves all counties.
This program is designed to assist an individual or family in transitioning out of poverty. A case manager is assigned to you and together you work on a self-sufficiency plan to help you succeed.
You will be eligible to receive $100 a month in assistance. The $100 can be used for rent, food, gasoline, electric or gas/propane bills, or a school related expense.
The program targets individuals or families that can reach self-sufficiency within 12 months.
You must first income qualify and second have a plan to increase your income and transition out of poverty. You can call the agency at (325) 653-2411 to ask what the maximum gross income is for your size family.
You are required to meet with your case manager once a month and work together to create goals and a self-sufficiency plan. Once these goals are established, your case manager will serve as your coach and assist you in reaching them.